When we think about public services in Trinidad and Tobago, long waiting lines, poor customer service, understaffed offices and outdated technologies may come to mind. However, no one can argue that the public service isn’t vital to supporting a country’s economy, preserving the well being of its citizens (especially the most vulnerable) and maintaining order. Indeed, we often … [Read more...] about Recognizing service in the public service
Innovation & Change
As I learned about Veola Stewart’s story one week after the unprecedented destruction by hurricane Dorian, I was reminded of how distance education started out as a necessity, and not just a convenience. “I am a product of online education”, says Veola. A few years ago, she was a teacher in a rural area in her home country of The Bahamas. Online education enabled her to … [Read more...] about Online education for the Caribbean’s educators
Hurricane Dorian’s impact on The Bahamas is a reminder that natural disasters can cause devastating loss of life and property, and impacted countries could have urgent financing needs for emergency response following a catastrophic event. The Inter-American Development Bank’s Contingent Credit Facility for Natural Disaster Emergencies (CCF) is designed to provide a financial … [Read more...] about What is the Contingent Credit Facility?
New technologies and big data are increasing the demand for skills, including digital skills and high-level cognitive skills. Caribbean private sector can influence the types of skills it needs from its workforce and play an active role in increasing productivity and competitiveness in the region – and globally. Evidence suggests that low skills in the workforce make it … [Read more...] about Developing skills for new technologies in the Caribbean
I was lucky to be part of an IDB-led technical visit to Estonia, with a delegation of public officials from our member countries. We wanted to learn about Estonia’s remarkable progress on digital government. I approached the visit with a mix of expectation and skepticism. I had read a lot about Estonia’s experience but, over many years of working on governance, I learned … [Read more...] about What I Learned in Estonia about digital government