Technology related to artificial intelligence (AI) has been developing quickly, impacting many industries, including business process outsourcing (BPO). Although AI has great potential to change the BPO industry, its advantages and disadvantages must be better understood. Let’s begin by examining how AI is positioned to transform this sector and where human expertise will … [Read more...] about AI: How is it Transforming Business Process Outsourcing for Unprecedented Growth?
Fernando Pavón
Fernando Yitzack Pavon is a senior operations specialist at the IDB's Labor Markets Division, based in Mexico City. He focuses on the development of programs to support the productive sectors in the development and implementation of worker training strategies (upskilling & reskilling strategies) for their digital and/or business transformation processes. In this role, his expertise lays on working with industries in developing their transformation strategies to deploy skills development strategies to support workers in their transition: human-centric transformations. He provides regional support for these issues and for the development of digital skills strategies. He was previously based in Jamaica, leading the LMK portfolio in the Caribbean and designing and implementing projects directly related to industries such as Global Services, Maritime/Logistics, Medical Services and Digital Skills, in addition to digitizing the Caribbean regional certification framework with the use of Blockchain. He holds a Masters in Public Administration from Maxwell School of Citizenship and Public Affairs at Syracuse University, a Masters on Digital Transformation & Innovation from IE, Stanford's LEAD Alumni in Corporate Innovation from Stanford Graduate School of Business and Executive Certificate in Strategy & Innovation from MIT Sloan.
Successful digital transformation: It’s not just about technology…
What are the factors affecting the digitalization of the labor markets and the widening skills gap? One + one (1+1) is not equal to successful digital transformation. Performance and cost are two key drivers of technological development. As transistors increasingly fit into smaller spaces, processing power is increased and energy efficiency improved, all at a lower cost for … [Read more...] about Successful digital transformation: It’s not just about technology…
An new industry-wide approach to promoting female employment
As countries keep struggling to overcome the effects of the pandemic, women continue to be among the most affected – both at home and at work. The barriers women face in the workplace are already well-documented, and there’s mounting evidence that this is getting worse. Many women who have held onto their jobs have found their work and parenting responsibilities all but … [Read more...] about An new industry-wide approach to promoting female employment
How can a human-centered approach support an industry upgrade?
It is not often that one comes across an industry that constantly self-introspects for growth; that recognizing that it is evolving, seeks to have a clear vision of where it is going. The growth of a sector, in most cases, is seen to be the responsibility of governments. But in reality, it depends on the ecosystem in which it operates. Interesting results are obtained when a … [Read more...] about How can a human-centered approach support an industry upgrade?
Supporting technology adoption through Sector Skills Councils
As the Fourth Industrial Revolution unfolds, companies have begun to harness new and emerging technologies to reach higher levels of efficiency of production and consumption, expand into new markets, and compete for a global consumer base. These changes are causing huge shifts in the existing skill requirements for workers; and the demand for higher cognitive, technological, … [Read more...] about Supporting technology adoption through Sector Skills Councils