Technology related to artificial intelligence (AI) has been developing quickly, impacting many industries, including business process outsourcing (BPO). Although AI has great potential to change the BPO industry, its advantages and disadvantages must be better understood. Let’s begin by examining how AI is positioned to transform this sector and where human expertise will … [Read more...] about AI: How is it Transforming Business Process Outsourcing for Unprecedented Growth?
Fernando Pavón
Fernando Yitzack Pavon is a Senior Operations Specialist in the Social Protection and Labor Markets Division of the Inter-American Development Bank (IDB) based in Mexico City, Mexico. His focus is on developing programs to support industry transformation focusing on their required skills development strategies (upskilling & reskilling strategies) for their successful transition. The focus of the transformations can range from transitioning to higher value-added segments, industry expansion or adoption of new technologies. His work focuses on carrying out transformations where current and future workers are at the center of the transformation. His approach is to link skills development strategy with the growth and economic agenda of countries. In his position, he provides regional support for these issues and for the development of digital strategies for skills. With more than 20 years of experience, he has led the portfolio of skills strategy development for key industries in the Caribbean and designing and implementing projects directly related to transformation and growth processes.
Successful digital transformation: It’s not just about technology…
What are the factors affecting the digitalization of the labor markets and the widening skills gap? One + one (1+1) is not equal to successful digital transformation. Performance and cost are two key drivers of technological development. As transistors increasingly fit into smaller spaces, processing power is increased and energy efficiency improved, all at a lower cost for … [Read more...] about Successful digital transformation: It’s not just about technology…
An new industry-wide approach to promoting female employment
As countries keep struggling to overcome the effects of the pandemic, women continue to be among the most affected – both at home and at work. The barriers women face in the workplace are already well-documented, and there’s mounting evidence that this is getting worse. Many women who have held onto their jobs have found their work and parenting responsibilities all but … [Read more...] about An new industry-wide approach to promoting female employment
How can a human-centered approach support an industry upgrade?
It is not often that one comes across an industry that constantly self-introspects for growth; that recognizing that it is evolving, seeks to have a clear vision of where it is going. The growth of a sector, in most cases, is seen to be the responsibility of governments. But in reality, it depends on the ecosystem in which it operates. Interesting results are obtained when a … [Read more...] about How can a human-centered approach support an industry upgrade?
Supporting technology adoption through Sector Skills Councils
As the Fourth Industrial Revolution unfolds, companies have begun to harness new and emerging technologies to reach higher levels of efficiency of production and consumption, expand into new markets, and compete for a global consumer base. These changes are causing huge shifts in the existing skill requirements for workers; and the demand for higher cognitive, technological, … [Read more...] about Supporting technology adoption through Sector Skills Councils