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Pr.A.I.S.E for the Public Sector Shines in Trinidad and Tobago

January 5, 2022 by Latoyaa Roberts Leave a Comment


For yet another year, the Inter-American Development Bank (IDB) working with the office of the Presidency of Trinidad and Tobago, hosted the Pr.A.I.S.E for the public sector 2021. This was the fourth iteration of this prestigious award as it continues to grow in Trinidad and Tobago.

The idea is to recognize innovation and service excellence in public sector organizations and agencies. As President Paula Mae-Weekes said: “That the public service bridges the gap between state and citizen and should therefore be responsive, flexible and accessible especially during times of crisis, was clearly grasped by all our entrants. They surveyed their environment, identified gaps and shortfalls, and responded by conceptualising and then concretising their action plans.”

Country Representative of the IDB, Ms. Carina Cockburn, explained that when we think about these awards, “…we talk about service excellence and innovation.  We are talking about providing a delightful experience so that people can remember how you made them feel. So, these awards look for public sector agencies that speak to the citizens, find out what citizens are looking for from them and meet those expectations.”

There were numerous submissions, but nine (9) finalists emerged in this year’s competition.

The five organizations that excelled in the Service Excellence category were the Airports Authority of Trinidad and Tobago; Civilian Conservation Corps; Eastern Regional Health Authority; Youth Training and Employment Partnership Programme; and Trinidad and Tobago Prison Service

T&T Prison Service representative Elvin Scanterbury receiving award from IDB T&T Country Rep. Carina Cockburn

The winner for the Service Excellence category was the Trinidad and Tobago Prison Service. This timely award comes as the Prison Service is dealing with challenges within the criminal justice system.

The Prison Service was able to overhaul their daily operating procedures to incorporate COVID-19 protocols and sensitize both their internal and external stakeholders about their COVID-19 response.

Four organizations were selected as finalists for the Innovation category. These were the Office of the Prime Minister, Gender and Child Affairs Division; National Gas Company of Trinidad and Tobago; South West Regional Health Authority; and Community Early Warning Flood System Partnership, Water Resource Agency.

Water Resource Agency representative Marissa Mc Millan receiving award from IDB T&T Country Rep. Carina Cockburn

The Water Resource Agency partnership with five other government agencies emerged the winner since they were able to bring an innovative solution to recognize and mitigate the effects of flooding across the country.

This year the Pr.A.I.S.E for the public sector continued to directly engage the citizens of Trinidad and Tobago in the judging process to select the public service project that they believe told a compelling story and was most impactful.

YTEPP CEO Nigel Paris receiving People’s Choice Service Excellence award from Pr.A.I.S.E. Committee Chair 2021, Karelle Clark

With thousands of votes, the People’s Choice winner in the Service Excellence category was YTEPP. During the pandemic, this agency launched its online training platform to better serve the students enrolled in its programmes and also strengthened its partnership with the Commonwealth of Learning to offer online courses.

Betrand Moses, Coordinator Child Development of Gender and Child Affairs, Bertrand Moses receiving the People’s Choice Innovation award from Pr.A.I.S.E. Committee Chair 2021, Karelle Clark

In the Innovation category, the revolutionized on-line course to educate citizens about safety and protection of the nation’s children conducted by the Gender and Child Affairs Division copped the prize.

Although these awards are about bragging rights and recognition for the public service, IDB believes that they contribute every year to lifting morale and encouraging the public service in Trinidad and Tobago to continue shining and promoting a level of service delivery that the citizens deserve.

Ultimately, the aim of these awards is to improve the offerings of the public service in Trinidad and Tobago by promoting accountability, innovation and enhanced due diligence and care to the nation.

The IDB aims for continuous improvement of public service delivery in Trinidad and Tobago. We will continue to facilitate activities that recognize the great work being done in the public sector as we seek to improve the lives of every citizen.


Filed Under: Caribbean Conversations, Climate Change & Environment, Digital Transformation, Innovation & Change, Labour & Learning

Latoyaa Roberts

Latoyaa Roberts is a Communications Consultant at the Inter-American Development Bank’s (IDB) Country Office of Trinidad and Tobago. She recently joined the IDB in 2021 but has been working in International Development for over 10 years, with a focus on Communications, Governance, Youth, Civil Society and Social Entrepreneurship. She has a Masters in Global Studies from The University of the West Indies.

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Caribbean Dev Trends

We provide unique and timely insights on the Caribbean and its political, social, and economic development. At the IDB, we strive to improve lives in the Caribbean by creating vibrant and resilient economies where people are safe, productive and happy.

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