Technology related to artificial intelligence (AI) has been developing quickly, impacting many industries, including business process outsourcing (BPO). Although AI has great potential to change the BPO industry, its advantages and disadvantages must be better understood. Let’s begin by examining how AI is positioned to transform this sector and where human expertise will … [Read more...] about AI: How is it Transforming Business Process Outsourcing for Unprecedented Growth?
Labour & Learning
Before joining the Inter-American Development Bank (IDB), I was a journalist working in the Caribbean. The police were among the key stakeholders with whom I interacted almost daily. Even with this close ‘working relationship’ I realised that I had—until recently—very limited knowledge about the work of law enforcement. This may be true for most people who do not engage with … [Read more...] about Partnering with the police to end gender-based violence
Student performance on standardized tests is typically the main measure of school quality. Important decisions (such as school closures, the design of teacher performance pay schemes, and school accountability procedures) often rely on test-score metrics. These metrics may be simple test-score averages or more sophisticated measures of school effectiveness at improving test … [Read more...] about Do Test Scores Determine School Quality?
In a recent blog post, titled “Let’s Not Romanticize 2019”, I found an interesting reflection shedding light on how the tenets of online education can positively impact face-to-face teaching practices and how the experience of the last two years can help us improve our connection and engagement with online learners. This discussion reminded me of one I just … [Read more...] about Online teacher training for the Caribbean: Talking to Paul Blackman
What are the factors affecting the digitalization of the labor markets and the widening skills gap? One + one (1+1) is not equal to successful digital transformation. Performance and cost are two key drivers of technological development. As transistors increasingly fit into smaller spaces, processing power is increased and energy efficiency improved, all at a lower cost for … [Read more...] about Successful digital transformation: It’s not just about technology…