It is well understood that digital transformation can build trust between citizens and the state. It improves service delivery, transparency, and the efficiency of public expenditure—all of which contributes to greater citizen trust in government. But trust is also critical to allowing the process of digital transformation to occur in the first place, and Latin America, the … [Read more...] about Trust: An Obstacle and an Opportunity for Digital Transformation
For democracy to function and economies prosper, people need to believe that their fellow citizens are trustworthy: that they are well intentioned, will honor commitments and will not take advantage of them. When people have little to no information about others, it is difficult to believe that. The fact that Latin America and the Caribbean has the lowest rates of trust in … [Read more...] about Employing Information to Boost Citizen Trust and Welfare
The government says it is progressing in its fight against the COVID-19 pandemic, but firms distrust the news, delaying investments and hiring and slowing economic recovery. A firm manager distrusts her own employees and refuses to delegate responsibilities, complicating efforts to invest, innovate and move into new markets. Citizens distrust firms and demand excessive … [Read more...] about When the Lack of Trust Cripples Productivity and Growth
It would always get a laugh from readers of Peanuts. Lucy would hold the football for Charlie Brown to kick. Then she would pull it back at the last minute and send him flying onto his back. The gag, repeated over and over throughout the years, was funny because of Charlie's absurdly trusting behavior. Having been tricked so many times by Lucy, didn't he realize she would trick … [Read more...] about Building Trust for Social Cohesion and Growth in Latin America and the Caribbean
Social media platforms like Facebook and WhatsApp are becoming primary channels of political engagement in Latin America. Throughout the region’s democracies, large majorities of adults now report receiving or sharing political information on social networks. Ten years ago, only a tenth did so. The dramatic growth in social media’s political relevance cannot be overemphasized. … [Read more...] about Is Social Media Remaking Latin American Elections?