From the issuing of ID cards and permits, to the dispensing of subsidies and the collection of taxes, Latin American and Caribbean governments manage between five and 20 transactional services per person each year. These services are often slow and cumbersome, requiring citizens to make multiple trips to government offices and using up large amounts of their time. As a result, … [Read more...] about How Digital Technology Can Deliver Government Services More Cost Effectively
Paula Algarra
Paula Algarra is a consultant in the Innovation for Citizen Services Division at the Inter-American Development Bank. Her area of expertise is applied microeconomics, and she is particularly interested in how public policies and behavioral sciences can be used to propose innovative solutions to economic problems in Latin America. Paula holds a Master's degree in Public Policy from Universidad de Los Andes and a Bachelor's degree in Economics from Universidad del Rosario (Colombia).