From the issuing of ID cards and permits, to the dispensing of subsidies and the collection of taxes, Latin American and Caribbean governments manage between five and 20 transactional services per person each year. These services are often slow and cumbersome, requiring citizens to make multiple trips to government offices and using up large amounts of their time. As a result, … [Read more...] about How Digital Technology Can Deliver Government Services More Cost Effectively
Julieth Santamaría is an economics consultant in the Data and Digital Government Cluster of the Inter-American Development Bank's Innovation to Serve the Citizen (ICS) Division. Her research focuses on quantifying the impact of government digital transformation on access and equity in the delivery of government services. She has published in several academic journals, such as the Journal of Economic Behaviour and Organization, and has presented her research at international conferences. Prior to joining ICS, she worked in the Research (RES) and Health (SPH) departments of the IDB, as well as in the gender department of the World Bank. She holds a PhD in applied economics from the University of Minnesota.