When aiming to bring government into the internet age, the first question to ask is no longer why, nor what - but who. We know our governments need digital transformation, and that they needed it yesterday. They need to do more with less, deliver services faster, more equitably and in a personalized way, and in a way that prevents corruption. By now, we’re also familiar with … [Read more...] about To bring governments into the digital age, start with the people who will make it happen
Benjamin Roseth
Benjamin Roseth is a Senior Specialist in Modernization of the State at the Inter-American Development Bank. He coordinates analytical work for the Digital Cluster of the Innovation in Citizen Services Division, including impact evaluations and other quantitative and qualitative research. Previously, as a Young Professional at the IDB, he worked in the Office of Evaluation and Oversight. Prior to the IDB, he was a strategy consultant at Deloitte and a Junior Associate in the Public Management Unit of the World Bank. He holds an M.A. in International Relations with a specialization in Economic Development from Columbia University, a B.A. in International Relations from Tufts University and a B.A. in Music from the New England Conservatory. He is from Seattle, USA.
Wait No More: Improving Government Services in the Caribbean
It’s not unusual for Caribbean citizens or firms to expect that renewing a passport or registering a new vehicle will require them to spend a full day at a government office. That is, for those fortunate enough to complete their transactions in a single visit. On average, Caribbean citizens spent over 4 hours to complete their last government transaction. And this does not … [Read more...] about Wait No More: Improving Government Services in the Caribbean
Can we cut red tape with digital scissors?
Think of the last time you needed to conduct some official business with your government. Maybe it was to get a copy of a birth certificate, pay taxes, or sign up for a social benefit. How was your experience? Good, bad or ugly? If it was the latter – you are not alone. Millions of citizens region-wide are suffering from inefficient, paper-based and in-person government … [Read more...] about Can we cut red tape with digital scissors?