When aiming to bring government into the internet age, the first question to ask is no longer why, nor what - but who. We know our governments need digital transformation, and that they needed it yesterday. They need to do more with less, deliver services faster, more equitably and in a personalized way, and in a way that prevents corruption. By now, we’re also familiar with … [Read more...] about To bring governments into the digital age, start with the people who will make it happen
It’s not unusual for Caribbean citizens or firms to expect that renewing a passport or registering a new vehicle will require them to spend a full day at a government office. That is, for those fortunate enough to complete their transactions in a single visit. On average, Caribbean citizens spent over 4 hours to complete their last government transaction. And this does not … [Read more...] about Wait No More: Improving Government Services in the Caribbean
Think of the last time you needed to conduct some official business with your government. Maybe it was to get a copy of a birth certificate, pay taxes, or sign up for a social benefit. How was your experience? Good, bad or ugly? If it was the latter – you are not alone. Millions of citizens region-wide are suffering from inefficient, paper-based and in-person government … [Read more...] about Can we cut red tape with digital scissors?