It’s not unusual for Caribbean citizens or firms to expect that renewing a passport or registering a new vehicle will require them to spend a full day at a government office. That is, for those fortunate enough to complete their transactions in a single visit. On average, Caribbean citizens spent over 4 hours to complete their last government transaction. And this does not … [Read more...] about Wait No More: Improving Government Services in the Caribbean
Angela María Reyes
Angela María Reyes works in the Innovation for Citizen Services Division at the Inter-American Development Bank on issues related to modernization of the state, digital government and citizen centered services. Before joining the IDB, she worked on innovation in local governments through the Ash Center for Democratic Governance and Innovation of Harvard University. Previously, she was an advisor at the Macroeconomic Policy Department of the Ministry of Finance of Colombia and an analyst at EConcept, a Colombian economic consulting firm. She holds a M.A. in Public Policy with a concentration in Social and Urban policy from Harvard Kennedy School of Government, a M.A. in Economics from Universidad de Los Andes in Colombia and a B.A. in Economics from the same university.