Imagine a world where a newborn child is registered online as a citizen from the hospital by their parents, who in turn have a digital ID to manage their interactions with the government, without queues, forms or papers. It sounds like science-fiction, right? Well, in Estonia, it is already happening. In that country, 99% of all government services are … [Read more...] about 8 lessons from Estonia’s digital transformation for Latin America and the Caribbean
digitalization
Digitalizing public service delivery in Haiti: challenges and opportunities
Digital transformation is no longer a choice. The pandemic has highlighted disparities among countries, including their ability to adapt public service delivery in response to the unforeseen shutdown of economic activities around the world and the increased needs for governmental support by citizens. At the heart of this lies a key lesson – digital transformation is no longer a … [Read more...] about Digitalizing public service delivery in Haiti: challenges and opportunities
Good digitalization does not happen on its own: it requires good human decisions
One of the most powerful ways for Latin-America and the Caribbean (LAC) to leapfrog into the future is digital transformation. It is important to understand, however, that “transformation” is really the operative word. It is not simply about buying software or digitizing processes. Rather, digital transformation implies a profound change in the way of doing business, accessing … [Read more...] about Good digitalization does not happen on its own: it requires good human decisions