The ability of governments to improve citizens' lives is directly tied to their institutional capacity, with human resource management as a critical pillar. A solid and professional civil service is essential for implementing effective policies and delivering quality services. Where does the region stand? In this blog, we share 5 key lessons from the latest IDB study, which … [Read more...] about Five Key Lessons for Improving Public Service in Latin America and the Caribbean
public service
How to improve human resources management in public administration, according to public servants
A meritocratic, motivated and committed civil service is essential for the delivery of public goods and services. How can human resources management policies and practices, a key aspect of public management, be strengthened? In this blog, we present the case of Chile and how national surveys of civil servants provide key evidence for better decision-making and contribute to … [Read more...] about How to improve human resources management in public administration, according to public servants
Digitalizing public service delivery in Haiti: challenges and opportunities
Digital transformation is no longer a choice. The pandemic has highlighted disparities among countries, including their ability to adapt public service delivery in response to the unforeseen shutdown of economic activities around the world and the increased needs for governmental support by citizens. At the heart of this lies a key lesson – digital transformation is no longer a … [Read more...] about Digitalizing public service delivery in Haiti: challenges and opportunities