A meritocratic, motivated and committed civil service is essential for the delivery of public goods and services. How can human resources management policies and practices, a key aspect of public management, be strengthened? In this blog, we present the case of Chile and how national surveys of civil servants provide key evidence for better decision-making and contribute to … [Read more...] about How to improve human resources management in public administration, according to public servants
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Digitalizing public service delivery in Haiti: challenges and opportunities
Digital transformation is no longer a choice. The pandemic has highlighted disparities among countries, including their ability to adapt public service delivery in response to the unforeseen shutdown of economic activities around the world and the increased needs for governmental support by citizens. At the heart of this lies a key lesson – digital transformation is no longer a … [Read more...] about Digitalizing public service delivery in Haiti: challenges and opportunities