The ability of governments to improve citizens' lives is directly tied to their institutional capacity, with human resource management as a critical pillar. A solid and professional civil service is essential for implementing effective policies and delivering quality services. Where does the region stand? In this blog, we share 5 key lessons from the latest IDB study, which … [Read more...] about Five Key Lessons for Improving Public Service in Latin America and the Caribbean
Public Sector
Digitalizing public service delivery in Haiti: challenges and opportunities
Digital transformation is no longer a choice. The pandemic has highlighted disparities among countries, including their ability to adapt public service delivery in response to the unforeseen shutdown of economic activities around the world and the increased needs for governmental support by citizens. At the heart of this lies a key lesson – digital transformation is no longer a … [Read more...] about Digitalizing public service delivery in Haiti: challenges and opportunities
E-Government and Innovation in the Public Sector
Between September 15-19, a special mission was sent to Spain and the United Kingdom with the purpose of studying and documenting good practices involving e-government and innovation in the public sector. This mission was conducted with the support of the Knowledge and Learning Sector within the joint ICS-KNL program of Capability Development for Responsive, Citizen-centered … [Read more...] about E-Government and Innovation in the Public Sector